terms of service.

1. Introduction

Welcome to Own Candle Co (The NOA Collective Limited) ("we," "us," "our"). These Terms and Conditions govern your use of our website and the purchase of our products, which include white label and private label home fragrance products ("Products"). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

2. Products

2.1 Product Descriptions: We offer a range of white label and private label home fragrance products, including candles, diffusers, room sprays, and other related items. We strive to provide accurate descriptions and images of our Products on our website, but slight variations may occur.

2.2 Product Use: Our Products are designed for home fragrance purposes only. Please follow all usage instructions provided with the Products to ensure safety and effectiveness.

3. Orders and Payment

3.1 Order Acceptance: All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

3.2 Pricing: All prices listed on our website are in [Currency] and are subject to change without notice. Applicable taxes and shipping charges will be added at checkout.

3.3 Payment: We accept payment through [list accepted payment methods]. By providing payment information, you represent and warrant that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Shipping: We offer shipping Worldwide. Shipping costs and delivery times will vary based on the destination and shipping method selected at checkout.

4.2 Delivery: While we strive to deliver Products within the estimated timeframes, we are not responsible for delays caused by factors beyond our control, including but not limited to customs clearance or carrier delays.

5. Returns

5.1 Return Policy: please review our returns policy here: https://www.owncandleco.co.uk/shipping-delivery

6. Liability

6.1 Product Liability: We assume responsibility for the quality and safety of our Products as they are manufactured and supplied by us. However, we disclaim liability for any damages, claims, or losses arising from alterations or modifications made to the Products by any third party, including but not limited to changes to CLP labelling, packaging or changes to the physical product and it’s safety in any way.

6.2 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase and use of our Products, even if we have been advised of the possibility of such damages.

6.3 Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or losses arising out of your misuse of the Products or breach of these Terms and Conditions.

7. White Label Agreement

By purchasing our white label or private label Products, you agree to be bound by the terms and conditions set out in our White Label Agreement. This Agreement governs the use, branding, and resale of the Products. In the event of any conflict between these Terms and Conditions and the White Label Agreement, the terms of the White Label Agreement shall prevail.

8. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the intellectual property of The NOA Collective Limited or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the revised Terms and Conditions.