returns.

We hope you love your own products, however for any reason should you be unhappy please do email us and we will do all we can to resolve any issues you may be experiencing! We have a dedicated aftercare service that is designed to ensure you are as happy as possible with your purchase.

Purchasing items online falls under the ‘Consumer Contracts Regulations’ which entitle you as a consumer to cancel and return your order within 14 days. However, since our items are custom made to order and ‘tailor made’ items unique to your brand these are an exception to these regulations therefore we are unable to issue any returns or refunds for these items.

However, should you purchase from our white label range we are able to accept refunds and returns for these. Please notify us as early as possible that you wish to return these and we will provide you with a return address. Unfortunately we are unable to cover the cost to return these items. Items must be returned in an un-used and re-sellable condition and will be checked upon arrival. Please package your items to ensure that they do not get damaged in transit, if they do get damaged before arriving with us and packaging is deemed the cause for this we are unable to issue any refunds. We reserve the right at any point to refuse a refund should goods be returned in an un-sellable condition or are used. The only exception to these terms is if the items are deemed to be faulty. Please return these to us within 14 days. Items returned after this time frame will be subject to a store credit voucher only.